• (+34) 93 881 61 59
  • Mas l'Avenc, S/N, 08511 Tavertet, Barcelona, Catalunya

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Frequently Asked Questions

Frequently Asked Questions

Reservations will be guaranteed by a charge of 75 € / room. Upon receipt of payment, our booking confirmation will be communicated via e-mail to the customer. In case of cancellation of reservation before 7 days, we save the desposit for a future reservation. Cancellation between 7 days and 48 hours before the date of entry, will mean the loss of only this amount, as long as we are notified, and we respond. In case of long stays or stays in August, 25% of the total stay will be applied, and 45% of the total if canceled one week before arrival. Cancellation of the reservation made just before the date of entry (> 48 hours) will be charged 75% of the total stay. In the event of no notice or presentation, the charge of 100% of the stay will apply.

Reservations made in advance will be guaranteed by a charge of 30% of the total stay. 30 days before the day of entry you will have to pay the remaining 70%, leaving for the day of departure any extras and the Tourist Tax. In case of cancellation of the reservation before 30 days, it will suppose the loss of 30%. In case of cancellation less than 30 days in advance, it will mean the loss of 100% of the price of the stay.

Reservations made shortly (less than 30 days before the date of entry) will be guaranteed by 100% of the total cost of the stay, leaving for the day of departure any extres and Tourist Tax. The amount is non-refundable in case of cancellation.

Check-in (entrance) is from 15:30 to 19:30. If you expect to arrive later, we would ask you to let us know the aproximate time of arrival please.

Check-out is before 12:00. Late check-out (check-out 17h) can only be confirmed once here and always according to availability. The price for late check-out is 20 € total.

Yes. We supply all accommodations with a hand dispenser and neutral eco-friendly soap that serves both body and hair. We do not put amenities or single-use plastic products, as it goes against the ecological policy of the hotel.

No. The hotel operates largely with renewable energy and requires us to keep strict control of energy consumption. We have a few hair dryiers we can lend at any given moment. If, however, you have to use it regularly we recommend that you bring it from home.

Yes, with limited access and speed.

Yes, from 8 a.m. to 10 p.m. Due to COVID-19 there will be restrictions and limitations in this space. Remember to bring flip flops, a swimsuit and a swimming cap. We provide bathrobes for adults and towels for children.

No. The word Spa is often mistakenly used of indoor pools. What we have is a
long indoor pool that is great for exercise at an optimum temperature for
exercising. We heat the pool with biomass chips which is a big effort but
sustainable and this means that the pool is perfect for swimming or light
exercise but not at a temperature for relaxation. We also have a jacuzzi for the
colder months but this is closed in summer.

Yes. You can bring one or two pets at the most, but only to the cottages. It is important for the owner to be fully responsible all the time and for you to ask us for this option when booking. There are two dogs, Toffee and Kira, and two cats, Shoots and Greaseman at l’Avenc.

We have what we call a meal service for the evenings and only for guests. Breakfast and dinner is therefore an option now and in the near future Sunday lunch will be served.

Breakfasts are served between 8.30 and 10.30 in the mornings and are tailor-made and served to each person individually. The basic price is 12€ for adults and 6€ for children, and one can add other optional extras for a small fee.

Dinners are served between 8PM and 9.30PM. The price of dinner is 22€ per adult and 12€ per child (3-12 year-olds).

We pride ourselves in offering meals that take into account a responsable outlook on food, so our food is organic as far as possible, and so we aim to guarantee the traceability of the food served. We deal directly with our producers and choose those who share our philosophy and care for animals and the environment.

L’Avenc is an Aparthotel and most of the accommodation has its own kitchen. This means you can buy locally and cook your own food or eat with us or at other restaurants thus contributing to the circular economy that is essential to keep our local villages alive and healthy.

The underground car park is a service that is included in the price of your stay. When you get here drive straight into the carpark and then come up to reception. It is straightforward and practical.

L’Avenc is not designed specifically with children in mind. Having said that, parents who wish to have a holiday with their children surrounded with opportunities to learn about and appreciate the natural world, are very welcome. What is essential is to state that children need to be watched and accompanied at all times. If what you were looking for was a place where your children can run around alone without supervision, L’Avenc is not the place. There are dangers around insofar as the geographical layout with cliffs and boulders, and the building themselves with drops, ponds and the pool. Notwithstanding as mentioned before it’s an ideal place to spend quality time with children and explore, learn and discover new things that are not possible in a more urban environment. Above all we would like to emphasise that L’Avenc is a place to relax and reflect, this is what we like to offer and ask for a peaceful atmosphere, thinking about other guests and to keep as quiet as possible when walking along corridors, swimming pool or in the common areas

No, l’Avenc is not really the typical country cottage experience or a self-catering farmhouse and does work in this way. We have a variety of options to suits our guests best needs: rooms, studios, cottages for couples and families. We have common areas such as the pool and car park and has a cross-between country-hotel and self-catering atmosphere

Pre-arranged guided tours are possible for up to 15 people. The tour takes 2 hours and costs a total of 50.00€ to be shared out.

L’Avenc has accommodations for 2, 4 and 6 people. Each family unit is for the sole use of the family group so as not to disturb the peace and quiet of other guests. For groups exceeding 10 people you need to rent all the rooms and make it an exclusive stay.